The Microsoft Store Trade-in Program for Business powered by Teladvance lets you convert your used devices into cash. Just answer a few questions about the brand, model, and condition of your used devices. Teladvance provides an appraisal that reflects a fair estimate of your devices’ condition and value.

If you approve of the trade-in value, create or sign in to your Teladvance account. Be sure to include all relevant contact and shipping information. For trade-ins of 20 or more devices, Teladvance provides customized shipping and handling. Email sales@teladvance.com or call Teladvance at 1-800-351-6864 for assistance.

Carefully pack and ship your devices to Teladvance within 15 days of trade-in approval. Teladvance will inspect your devices against their appraisal details and communicate any discrepancies or changes in value before issuing payment, which occurs within 15 days of finalizing this process.

If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources in your region.

Read the full Microsoft Store Trade-in Program terms and conditions.

Teladvance is a U.S.-based company that specializes in consumer electronic trade-ins, IT asset disposition, and reverse logistics. It runs the Microsoft Store Trade-in Program.

No. The Microsoft Store Trade-in Program for Business powered by Teladvance site is separate from Microsoft.com. Your username or credentials from one don’t carry over to the other. To process a trade-in on this site, you’ll need to create an account with Teladvance, even if you come to this site after signing in to your Microsoft account.

Once your used devices are received, inspected, and approved, Teladvance will issue a payment via check within 15 days.

Teladvance specializes in electronics trade-ins and recycling for retailers. Teladvance assesses trade-in industry standards daily to ensure you get a fair and competitive price on your used devices.

To qualify for the “Working” condition trade-in value, follow these guidelines before sending your used devices to Teladvance:

• Ensure your device can power on.
• Ensure the screen of your device is intact without any cracks.
• Ensure all physical keys, buttons, and touchscreen interfaces respond to user input.
• Disable and remove any anti-theft locking software on your device.
• Include all accessories stipulated by the trade-in process, such as power supplies.

After inspection and any data removal, Teladvance will try to find your used device a new home using official Microsoft-approved resale channels. If for some reason your used device can’t be resold in working condition, Teladvance will recycle it in an environmentally responsible way using Microsoft-approved partners.

While we highly recommend that you erase all personal data from your used device before you ship it to Teladvance, the processing facilities used are ISO- and R2-certified in data removal and comply with the highest standards in the industry. Any personal data found during inspection will be erased immediately and your device will be factory reset.

Contact Teladvance Customer Service:

Email: customerservice@teladvance.com
Phone: 1-800-351-6864 (8 AM to 5 PM, Central Time)

For trade-ins of 20 or more devices, Teladvance can provide customized shipping and handling. Email sales@teladvance.com or call 1-800-351-6864 for assistance.

The types of devices eligible for trade-in through the Microsoft Store Trade-in Program are updated from time to time by Teladvance. Go to the Teladvance trade-in page for business to find out if your used device qualifies.

Teladvance can only issue a trade-in rebate on eligible used devices. All eligible devices are listed in the “Device type” section of the Teladvance trade-in page for business.

For help recycling or otherwise disposing of a used device, check out Microsoft’s recycling resources in your region.

Teladvance offers prepaid shipping labels for FedEx and UPS to customers within the United States.

If Teladvance determines that the condition of one or more of your devices doesn’t match the information you provided during the online trade-in process, we’ll contact you to review the discrepancies and any correspondingly revised trade-in values. If you accept the new value or don’t reply within 7 days, Teladvance will continue with the trade-in and either issue the new amount to your payment method or, if your device is determined to have no resale value, recycle your used device at no charge.

Yes. You can cancel your trade-in by simply not shipping your used devices to Teladvance.

If Teladvance receives your used device and it meets the trade-in requirements, Teladvance assumes immediate ownership and can no longer return the device.

If Teladvance determines that your used device doesn’t meet the trade-in requirements, you’ll receive an email with options for next steps. Options may include recycling the device or shipping the device back to you.

If you don’t receive an email from Teladvance within 24 hours of completing the online trade-in process, check your junk or spam folder. You can also check your trash folder in case a message was accidentally deleted. If you still don’t see an email, contact Teladvance Customer Service:

Email: customerservice@teladvance.com
Phone: 1-800-351-6864 (8 AM to 5 PM, Central Time)

After you’ve completed the online trade-in process, you have up to 15 days to pack and ship your used device to Teladvance using the prepaid shipping label.

If you send in your device later than 15 days from the time you complete the online trade-in process, Teladvance will email you a new appraisal value. You can choose to accept the new value, or you can reject it. If Teladvance doesn’t hear from you within 7 days after issuing the new value, Teladvance will continue with the trade-in and either issue the new amount to your payment method or, if your device is determined to have no resale value, recycle your used device at no charge.

You can cancel your trade-in by simply not shipping your used device to Teladvance.

Once you’ve transferred your personal data and reset your used device, securely pack your device with the trade-in confirmation printout and any stipulated accessories. Affix the prepaid shipping label to the box and drop it off with your selected shipping carrier (FedEx or UPS) within 15 days of completing the online trade-in process.

Your trade-in confirmation printout can be found on the Order Summary page, above the shipping label. If you can’t find this page, a printout of the email confirmation from Teladvance will also work.

No. It’s strongly preferred that you use separate shipping labels for each box. Assuming your shipment requires more than one box, you’ll have the ability to indicate which devices are being shipped in which boxes during the online checkout process. This site will then use that information to generate as many separate labels as your shipment has boxes. It’s important that you affix the correct shipping label to the corresponding box, so that Teladvance can accurately reconcile the contents of your shipment upon receipt.

Ship the accessories specified during the appraisal of your device. Generally, this means including the power supply unit (charger) for your device.